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Your Privacy Matters
At SAASWISE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Quick Summary
1Introduction
SAASWISE Inc. ("SAASWISE," "we," "us," or "our") operates the SAASWISE platform and related services. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information that we receive when you visit our website, use our applications, or interact with our services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to all visitors, users, and others who access our Services, regardless of how they access or use them.
2Information We Collect
2.1 Information You Provide
Account Information
When you register for an account, we collect your name, email address, password, company name, and other information you choose to provide.
Payment Information
When you make a purchase, we collect billing information such as credit card details, billing address, and transaction history. Payment processing is handled by secure third-party processors.
Communications
When you contact us for support or inquiries, we collect the information you provide in your messages, including your name, email, and message content.
2.2 Information Collected Automatically
Usage Data
We automatically collect information about how you interact with our Services, including pages visited, features used, actions taken, and time spent on pages.
Device Information
We collect information about the device you use to access our Services, including device type, operating system, browser type, IP address, and unique device identifiers.
Log Data
Our servers automatically record information when you access our Services, including your IP address, browser type, referring/exit pages, and timestamps.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Social media platforms if you connect your account
- Business partners and service providers
- Analytics providers and advertising networks
- Publicly available sources
3How We Use Your Information
We use the information we collect to:
Provide Services
Deliver, maintain, and improve our Services
Personalization
Customize your experience and content
Communication
Send updates, alerts, and support messages
Security
Protect against fraud and unauthorized access
Analytics
Analyze usage patterns and improve features
Compliance
Meet legal and regulatory requirements
4Information Sharing & Disclosure
We do not sell your personal information. We only share your information in the limited circumstances described below.
We may share your information with:
Service Providers
Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
With Your Consent
When you have given us explicit consent to share your information for a specific purpose.
5Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Control
Role-based access control and multi-factor authentication
Compliance
SOC 2 Type II certified and GDPR compliant
Monitoring
24/7 security monitoring and threat detection
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
Retention Periods
7Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal information
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal information
To exercise any of these rights, please contact us at privacy@saaswise.io. We will respond to your request within 30 days.
9Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.
We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10Children's Privacy
Our Services are not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action to remove such information.
11International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.
We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data when it is transferred internationally.
12California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us at privacy@saaswise.io or call us at 1-800-SAASWISE.
13GDPR Compliance (EU/EEA Users)
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).
Legal Basis for Processing
- Consent:You have given consent for processing for specific purposes
- Contract:Processing is necessary for the performance of a contract
- Legal Obligation:Processing is necessary for compliance with legal obligations
- Legitimate Interest:Processing is necessary for our legitimate business interests
You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
14Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
We will let you know via email and/or a prominent notice on our Services prior to the change becoming effective if we make material changes to this Privacy Policy.
Recommendation: We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
15Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Team
privacy@saaswise.ioPhone
1-800-SAASWISEMailing Address
SAASWISE Inc.
Attn: Privacy Team
123 Innovation Drive
Wilmington, DE 19801
United States
Data Protection Officer
dpo@saaswise.ioHave questions? Contact us